EMS Call Center

The standard temperatures set by Red Robin for the EMS are as follows:

   

HVAC Guidelines	Occupied Temperatures	Unoccupied Temperatures
Restaurant Area	All Regions	Normal/Low Humidity Regions	High Humidity Regions
Dining & Entry Heating	69F	66F	66F
Kitchen Heating	69F	66F	66F
Dining and Entry Cooling	74F	80F	78F
Kitchen Cooling	76F	80F	78F

These setpoints were designed to maintain Guest comfort.

If you have multiple guests mention that they are too hot or cold, please let the EMS Call Center know and ask if all of your HVAC equipment is running properly.  If is not, then please call your HVAC service tech and make the necessary repairs.

You may also be asked to have a building pressure test done at your restaurant to determine if your restaurant has positive pressure per Red Robin standards.  A building with negative pressure can be uncomfortable in both temperature and humidity.  Negative pressure can cause condensation on the floors making them slippery at times.  Negative pressure can also cause condensation on the HVAC supply vents which can lead to water dripping onto the floor.

In special cases, a permanent setpoint may be required.  To request a permanent setpoint change, please provide the following information:

Has the EMS Call Center confirmed that all equipment is working properly?

(Circle one) Yes or No

Has a building pressure test been performed in the last two months and did it show the building to be positive?  (Circle one) Yes or No

Have you had more than 3 Guests mention that they were uncomfortable via the Ziosk (or other, Guest email, etc.) in the past two weeks? Please provide these via screenshot or report copy

The form is provided below as an attachment.